Return policy

RETURNS

It may occur that you want to return an order, perhaps because the product doesn't meet your expectations. You have the right to return your order within 14 days of the purchase date. Register your return via email ellagant.bridal@outlook.com

You have 14 calendar days to return the product and notify us. The return must reach us by the 14th day. Return shipping costs are at your own expense, as are any costs associated with exchanging for a new item. You will receive the purchase amount as store credit; we do not provide cash refunds. 

Here are the conditions for returning an item:

. The item must be unworn and in its original condition with all tags still attached.
. The item must be free from any marks or stains, including makeup and spray tan.
. The item must be odor-free, including no deodorant, perfume, body odor, or washing powder scents.

Ellagant Bridal reserves the right to reject returns that fall outside the return period or items that are not received in their original condition. In such cases, the package will be returned to the customer, and any shipping costs will not be reimbursed.

Customs charges
If any customs charges incur, they will be payable by the customer and will not be covered by us.

Lost packages
We are not responsible for lost or stolen packages. Once tracking number of the shipment is provided it is customer's responsibility to reach out to the shipping provider.